Terms of Service

These terms govern your use of TuneIntake (the “Service”). By creating an account or submitting a request through a shop's TuneIntake page, you agree to them.

1. What the Service is

TuneIntake gives automotive tuning shops (“Shops”) a hosted page where their customers (“Customers”) can submit vehicle information, files and a deposit. TuneIntake is software only. We do not tune vehicles, sell tunes or parts, or supervise the work of any Shop. Any tuning service is a contract solely between the Shop and its Customer.

2. Shop accounts

• You must give accurate information and keep your login secure. You are responsible for activity on your account.
• You are responsible for the terms, waiver, pricing and deposit policy you publish on your page, and for honoring them.
• You are responsible for your own compliance with the laws that apply to your business, including consumer protection, tax and vehicle emissions laws.

3. Subscription and billing

• The Service costs $29 per month per Shop, billed in advance through Stripe, after a 14-day free trial.
• A payment method is required to start the trial. Cancel before the trial ends and you will not be charged.
• Subscriptions renew monthly until cancelled. You can cancel any time from the Billing page; access continues through the end of the paid period. Fees already paid are not refunded except where the law requires it.
• If a payment fails or a subscription ends, your dashboard becomes read-only and your public page stops accepting requests until you re-subscribe.
• We may change the price with at least 30 days' notice by email.

4. Deposits and payments to Shops

Deposits are processed by Stripe and paid directly to the Shop's own Stripe account. TuneIntake does not hold, control or refund Customer funds. Refunds, disputes and chargebacks are between the Customer, the Shop and Stripe. Shops must comply with the Stripe Connected Account Agreement.

5. Acceptable use and emissions compliance

• The Service may not be used to request, offer or arrange the removal, disabling or defeat of any vehicle emissions control equipment, or any tune intended to do so.
• You may not upload unlawful, infringing or malicious content, attempt to access another Shop's data, or interfere with the Service.
• We may suspend or close accounts that break these rules.

6. Your content

Shops and Customers keep ownership of what they submit. You grant us a limited licence to host, store and display that content as needed to run the Service. Shops are responsible for how they use Customer information they receive.

7. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Vehicle data decoded from a VIN comes from a public database and may be incomplete or wrong. TuneIntake is not responsible for the quality, safety, legality or outcome of any tuning work.

8. Limitation of liability

To the fullest extent the law allows, TuneIntake will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, or vehicle or engine damage. Our total liability for any claim relating to the Service is limited to the amount the Shop paid us in the twelve months before the claim arose.

9. Indemnity

Shops agree to indemnify TuneIntake against claims arising from their tuning services, their published terms, their handling of Customer information, or their breach of these terms or of the law.

10. Ending your account

You can stop using the Service at any time. We may suspend or end access for breach of these terms or non-payment. On request we will delete a Shop's data, subject to any records we must keep by law.

11. Changes and governing law

We may update these terms and will post the new version here with a new date; material changes will be emailed to Shops. These terms are governed by the laws of the State of Michigan, USA, without regard to conflict-of-law rules, and disputes will be heard in the state or federal courts located in Michigan.

12. Contact

Questions about these terms? Contact us by replying to any email you have received from TuneIntake.